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| Recognised Agents and Distributors of ATIC Certified Timber Products |
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Wholesale timber agents, stockists and distributors who wish to establish a market advantage by promoting their status as suppliers of ATIC quality certified timber products, may apply to ATIC for recognition. Recognition shall be granted to any agent or distributor who can demonstrate that they have established regular, on-going supply arrangements with at least three licensed members of ATIC quality schemes, or that ATIC certified timber comprises at least 33% of their annual turnover by volume. Recognised distributors shall receive, and countersign, a letter of recognition that defines the rights and responsibilities of both parties. Recognised distributors shall be identified in advertisements and promotional materials as appropriate. Their names and contact details shall be supplied, whenever relevant customer enquiries are received by ATIC. Recognised distributors may receive promotional materials from ATIC for distribution to their customers. Recognised distributors must actively and accurately represent and promote the benefits of ATIC quality certified timber products. They must have an understanding of the scope of third party product certification, as distinct from quality systems certification and must not claim that any organization as a whole is quality certified. They must have an understanding of the requirements of the scheme, and its auditing procedures and disciplines. They must ensure that they do not misrepresent their recognised distributor status, infer or represent that any uncertified products they supply are ATIC certified, or claim that they are licensed producer members of the scheme. Recognised
distributors provide a channel for market intelligence and feedback
to representatives of the ATIC Governing Board. They should
liase with ATIC regularly, in particular to advise of opportunities
or issues which could improve the recognition and reputation of ATIC
quality schemes. Recognised distributors must respond to customer feedback fairly and responsibly, by implementing the Customer Feedback procedure on behalf of the licensee. Recognised distributors are not entitled to re-grade or re-process any quality certified timber, and then represent it, or sell it, as being quality certified. Any label or packaging that infers that such timber is quality certified must not be used. Compliance with these rights and responsibilities shall be audited twice annually, by visiting the operating location of the distributor.
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